Customer Journey


One-two-five works with executive teams to bring customer centric strategies to life. We focus on your customers’ interaction with your brand —and we see it from their perspective.

We start with your brand promise and the customer experience. We map out the end-to-end customer touch points. We talk to customers to validate the “inside view” with the “outside view” and gather customer insight. Based on your priority customer segments, we establish the key interaction points between customers and your brand. These are the moments of truth.


Measurement & Dashboards